Oracle Service Cloud Implementation

We have partnered with Oracle Gold Partners globally in providing Oracle Service Cloud related implementation and development services. We have a stellar team who have implemented in 50+ installations which include customization work carried out. Our area of Expertise include:

Customer Portal Customization

Customization of widgets, Responsive Design

Agent Desktop Configuration

Setting up Profiles, Knowledge Bases, Reports, Surveys, Cloud Monitor, Incident Management

Add-in Development

Develop custom screens, implement complex business rules and real time
external system integration, BUI Extension development

Upgrades & Migrations

Customer Portal Redesign, framework migration and testing related to upgrades

External System Integration

Develop tools for push and pull of data from external systems, payment gateway integration, SendGrid, SMS Integration

Advanced Features

Engagement Engine, CPM based rules, PTA, SLA Management, Discussion Boards, Campaign Managements, Chat, Co Browse, Reports Analytics, OPA, Oracle Digital Assistance Implementation

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