Transform Customer Interactions with Ease
4D CRM is a cloud-based platform that simplifies customer relationship management for call centers. From contact and case management to multi-channel support and seamless integrations, it empowers teams to deliver exceptional experiences, while evolving with your business needs.
Our Products & Product Partners
Explore the 4D CRM Suite - Powerful Modules, One Unified Platform
4D CRM brings together call center, sales, support, project, and lead management into a single, flexible platform, helping teams work smarter, respond faster, and stay ahead.
4D Call Center
A unified platform for managing customer interactions efficiently across all channels, helping agents resolve queries faster and smarter.
4D Sales
A complete sales workflow tool that captures, tracks, and nurtures leads, ensuring no opportunity is ever missed.
4D Desk
Streamline issue management from creation to closure with a comprehensive ticketing and support solution.
4D Project
Seamlessly integrate with Gomettle to automate bug and enhancement flows directly into the ticketing system.
4D Leads
Manage and track leads effortlessly with automated workflows, ensuring every potential customer is nurtured through the pipeline.
Built for Teams That Demand Efficiency
From real-time insights to seamless integrations, 4D CRM delivers the tools your team needs to manage interactions smarter, faster, and more securely.
360° Customer View
Complete visibility into contacts, cases, and interaction history for informed decision-making.
Enterprise-Grade Security
Role-based access, encrypted data, and full GDPR compliance ensure complete protection.
Effortless Integrations
Connect with Five9, Amazon Connect, n8n, and more for a seamless operational workflow.
Smart Analytics
Real-time dashboards offering actionable insights across agents, contacts, and cases.
Trusted Across Diverse Service Environments
4D CRM adapts seamlessly to different operational models supporting anonymous services, structured organizational workflows, and sensitive customer engagements with equal reliability.
Anonymous Data Capture
Agents record essential contact details anonymously using system-generated IDs.
Confidential & PII-Free Operations
No PII is stored, ensuring complete confidentiality.
Multi-Channel Interaction Management
Multi-channel service requests are logged as interactions for tracking and analytics.
Structured Organisation Access
Agents manage organisational communications using imported, structured data without exposing sensitive information.
Controlled Data Handling
All employer/employee data remains read-only, ensuring secure and compliant usage.
Centralised Communication Records
All agent communications are captured as interactions for reporting and performance insights.
Guided Service User Intake
Agents capture required personal and preference-based details to provide tailored support.
Secure Handling of Sensitive Data
All sensitive information is stored with strict access controls and compliance measures.
Comprehensive Service Interaction Logs
Every engagement from emotional support to benefit checks is recorded for tracking and follow-up.
Streamlined Ticket Intake
Employee issues and requests are captured with structured data fields.
Protected Internal Data Access
Role-based permissions ensure secure handling of internal and departmental information.
Multi-Source Request Management
Requests from email, portals, and internal tools are merged into a unified workflow.
AI/ML Solutions
Artificial Intelligence Technology Solutions
The future is AI and make your business keep at it with the most tailored solutions that enhances your business operations and market position. Don’t stop at limits go beyond and here’s how we do it together
Everything Your Team Needs in One CRM
4D CRM brings together powerful tools for managing contacts, interactions, configuration, analytics, and integrations built to scale with your operations and adapt to your workflow.
Contact Management
Capture and manage complete contact details with notes, attachments, custom filters, audit logs, and email integration.
Interaction Management
Track conversations, responses, attachments, time billed, assessments, customer threads, and more with full auditing and filtering.
Configuration Management
Customize lookups, roles, users, email templates, themes, custom fields, layouts, and layout rules without coding.
Advanced Security Controls
Role-based data access, permissions, and layout-level restrictions ensure compliance and secure operations.
Business Rules Engine
Create tailored rules that automate and govern contact and interaction workflows.
Analytics & Reporting
Access rich dashboards and reports for contact and interaction insights, performance trends, and operational visibility.
Enhance Customer Engagement with 4D CRM & BUSoft
Experience the future of customer relationship management as 4D CRM empowers your teams with smart automation, seamless integrations, and intuitive tools streamlining every interaction for maximum efficiency and customer satisfaction.
Connected Across Channels, Platforms & Workflows
4D CRM integrates effortlessly with leading telephony systems, automation engines, and external applications ensuring every call, message, and workflow aligns seamlessly within your CRM.
Telephony Integration
- Auto-launches CRM when a call connects.
- Instantly retrieves contact details using caller ID.
- Displays existing contact records or prompts new contact creation.
AWS Connect – Custom CCP
- Designed specifically for Anonymise site requirements.
- Flexible caller ID visibility show or hide numbers based on configuration.
- Fully embeddable CCP panel within the CRM interface.
- Automatic panel launch for chats and calls.
- Customizable UI to match client branding.
Automation Hub & Multi-Source Connectivity
- Connect Facebook, Calendly, Google Ads, and multiple external sources.
- Build automated workflows with powerful drag-and-drop logic.
- Transform, route, and sync data seamlessly into 4D CRM.
- Centralize operations with consistent, synchronized data flow.
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